Shipping & FAQs
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Shipping Policies

Processing Time:

Orders are processed within 2 business days. During peak periods or special promotions, processing may extend to 3-4 business days.

Holiday Shipping Deadlines

 To ensure your Josu salts arrive in time for the holidays: 

Thanksgiving: Place your order by November 15th for standard shipping or November 20th for expedited shipping.

Christmas: Place your order by December 10th for standard shipping or December 15th for expedited shipping.

Shipping Methods:

We partner with UPS, DHL, and the U.S. Postal Service to deliver nationwide and internationally. Please confirm your country is listed during checkout before placing an order.

Delivery Times:
  • Domestic (Continental U.S.): 2-5 business days.
  • International: Delivery times vary by destination.

Shipping Costs

 Domestic Orders:

  • Free shipping on orders over $75.
  • $3-$4 for smaller packages.
  • $8-$12 for larger packages.

International Orders: Rates are calculated at checkout based on destination. Please note, import duties, taxes, or customs fees are the responsibility of the recipient.

Order Tracking:

After placing an order, you'll receive a confirmation email. Once shipped, a tracking number will be provided to monitor your package's journey. Please allow 24 hours for the tracking number to activate.
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Return Policy

Due to the perishable nature of our products, we do not accept returns. However, your satisfaction is paramount.

Undelivered Orders:

If your order hasn't arrived within 10 business days of the shipping confirmation, please contact us at parker@josu.co with your order details.

Damaged Orders:

Should your order arrive damaged, email us immediately at parker@josu.co with your order details and a photo of the item's condition. We address such issues on a case-by-case basis to ensure your satisfaction.
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Frequently Asked Questions

Where do I find my order number?

Your order number is located at the top of your email confirmation and in the shipping email.

How long does it take for an order to ship?

Currently, we ship orders on Mondays and Wednesdays. Orders placed on other days will be shipped on the following shipping day.

 

We apologize for any delays and are working to expedite this process.

Only some of what I ordered arrived—why is that?

This may indicate that an item is backordered and will ship soon. Alternatively, there could be an error. 

 

Please email us with your name and order number, and we'll resolve the issue promptly.

Why is the cost of shipping so high?

Shipping costs reflect current rates from UPS, DHL, and the U.S. Postal Service based on our volume. We do not mark up these charges. Ordering multiple items can be more cost-effective, as shipping costs for a single item are often similar to those for multiple items. We offer free shipping on orders over $75.

Do you ship outside the United States?

Yes, we do. Please be aware that international shipping costs are higher due to shipping fees, tariffs, and import taxes.

What does 'single origin' mean? Where does your salt come from?

'Single origin' means all our salt comes from a single place: our family farm on Imjado, a beautiful island off the southwestern coast of Korea. Our family has operated this farm for four generations.

Are Josu products gluten-free?

Currently, none of our products contain gluten. However, they are not certified gluten-free, as some ingredients may be processed in facilities that handle gluten-containing products.

Are Josu products kosher?

Our salt blends do not contain meat or dairy products but are not certified kosher, nor is the equipment used to make them.

Is the salt iodized?

We do not add iodine to our salt; it is 100% pure sea salt.

Where is your salt packaged?

Our salt is blended and packaged at a commercial kitchen in beautiful Alameda, CA.

How can I contact you for further assistance?

If you have additional questions or need assistance, please email us at parker@josu.co. We will respond promptly.

Thank You for Choosing Josu!

Wishing you flavorful holidays and memorable meals with loved ones!